01. DIAGNOSE

Digital audit & strategy roadmap

From scattered tools to a focused plan

Most SMEs already use a variety of digital tools. But a true, future–ready strategy is often missing. That’s where we make the difference. This audit gives you a clear view of your digital maturity, shows where you’re currently stuck, and turns those insights into a concrete action plan to help you make rapid progress.

What you get,
and how we work

We follow a phased approach, built for SMEs. Everything we do leads to one result: a clear, actionable digital roadmap, tailored to your business.

Scope and kickoff

We start with a short planning session to understand your business, define what matters most and agree on the audit scope. You’ll know upfront who’s involved, what we’ll assess and what you’ll get.

Digital maturity audit

We map your digital maturity across six key areas: strategy, people, operations, technology, data and customer experience. We do this through conversations, a light system check and a short survey. No piles of documents, no technical hassle. We listen, ask the right questions and turn that into a clear overview: where you’re strong, where you’re behind and what’s holding you back today.

Gap analysis and opportunity scan

Once the audit is complete, we identify the most valuable next steps. Some will be quick wins. Others will be longer-term upgrades. Each one is tied to a real business goal: more efficiency, better service, less friction. You’ll get a short, sharp analysis of what needs to change, and what impact it can bring.

Digital strategy

We translate your audit into a strategy. It’s short, clear and built around your business goals. You get a one-page vision, three to four focus areas and a set of initiatives that support each one. This isn’t a 100-slide report. It’s a strategy you’ll actually use.

Roadmap and implementation plan

Finally, we build a roadmap. It shows exactly what should happen when, who should lead it and how to measure success. We phase it realistically, starting with fast wins and progressing to bigger shifts. We also flag which initiatives are eligible for subsidies and outline what support you may need from internal teams or external partners. The roadmap is yours to execute, with or without our further help.

How does our audit framework actually work?

See the full Play the Stack framework. Six practical layers. No fluff. Just a clear, SME-focused method to assess where you stand and what to fix first.

Common pain points

Digital gap between Belgians SMEs and large companies

34.5%

Belgian SMEs’ digital maturity

95.3%

Large enterprises’ digital maturity

Frequently asked

From kickoff to roadmap: usually 4 to 6 weeks.

No. Most of our clients don’t. We keep it practical and jargon-free.
Yes. We offer an optional ESG module.
Yes. Some clients retain us as their part-time digital lead. Others take the plan and run with it.