The Play the Stack Audit & Strategy Roadmap is based on proven digital maturity models, but stripped of complexity and built for reality. We draw on frameworks from Deloitte, McKinsey and the EU’s DESI index, then translate them into a method that works for small and mid-sized Belgian businesses.
This model was built for action, not theory. Every insight leads to a concrete initiative, with clear timing, ownership and measurable results. No unnecessary layers, just a clear path from insight to action.
We audit your business across six essential layers. These reflect how real-world SMEs operate, not how large enterprises wish they did.
We check if your digital ambition is clearly defined, aligned with your business goals and actually backed by leadership. Many SMEs use digital tools without a real plan. We help you change that.
Digital transformation is as much about mindset as it is about tools. We look at your team’s digital skills, openness to change and whether your structure supports collaboration and innovation.
Here, we map your internal processes. Are they digitised? Automated? Still manual and paper-driven? We pinpoint where tech can streamline work and reduce friction.
We review your IT systems: what you use, how up-to-date it is and whether it meets your needs. That includes core tools like your CRM, website, accounting software or ERP.
You likely have data. But is it structured, usable and trusted? We assess how you collect, manage and use data, and whether it supports real decision-making or remains untapped.
Your digital success shows up where clients interact. We review your website, online service, digital marketing and CRM use, to see if your customer journey is smooth, joined-up and measurable.
Each of these areas is scored on a clear 1-to-20 maturity scale, with simple language and concrete examples. You don’t need a technical background to follow. You’ll quickly see what’s working, what’s lagging and what to focus on first.
This layered model ensures you get a full, honest picture of your digital state, not just a tool inventory. The result: smarter decisions, faster improvements and a digital roadmap that makes sense for your business.
